CM
Chantal M

1 reviews | Active since Jul 2012

22 Jun 2022, 12:33

No service and when they do its full of errors - awful experience with Miway

Miway is now up to 6 months with no resolution on our claim. They are very polite over the phone but do nothing. I did the required quotes timeously which came to R50,000 repairs - they offered less than half of this as a settlement. I contacted the repairer asking if it would be possible to fix the damage for the offered amount they said not a chance, don't sign the offer. He had a closer inspection of their offer - the miway assessor had redone the quote (without seeing the car or damage) and got soooo much wrong - including the colour of the car - our car is pearl white - their quote said blue - which is in fact a far cheaper colour. I don't know if these oversights are malicious or incompetence. Luckily I had help from the service provider identifying the mistakes (or grifts) miway made on their offer and didn't accept. It has taken MONTHS for them to fix their erroneous offer - when they did it was WRONG AGAIN and offer was below the repair costs and spend many of my hours chasing them up trying to get them to provide their basic service. In the meantime I drive round with the damaged car for 6 months. Unacceptable - would not recommend Miway insurance.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply22 Jun 2022, 14:50
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. 

Best regards,
The MiWay Team