1 reviews | Active since Aug 2014
No service and sub-standard parts
I logged a windscreen claim on 7 January. 11 January - I received a mail stating that Nhlanhla Nkosi will be assisting with this claim. 14 January - I asked via email why nobody has contacted us yet. 14 January - Received feedback from MiWay stating that claim was approved and they will contact us. 20 January - Nobody still contacted us and I followed up again. 20 January - Received feedback from MiWay stating that claim was approved and they will contact us. 22 January - Glassfit phoned and asked if they can replace the windscreen. After some discussion I discovered that MiWay wants to replace it with a non-OEM cheap knock-off, and I refused installation. Sent Miway (Nhlanhla Nkosi) a query regarding this and got no response. 25 January - I follow up again and ask Nhlanhla Nkosi to contact me. Nhlanhla Nkosi asks for my phone number (which they already have and I have also sent it on 20 January). Today, 26 January - Still no feedback from MiWay.
How can something as simple as a windscreen replacement be so difficult to get sorted?
The MiWay Team
The MiWay Team
I would like to thank Nhlanhla Nkosi for sorting out my claim. They authorized the OEM windscreen and handled the claim in a very positive manner. I would also like to increase the start rating but it seems that the website does not allow for that. I've read that I can change it via a "Convert" button but I don't see the button.
Thank you again for sorting out the claim, very much appreciated.
I would like to thank Nhlanhla Nkosi for sorting out my claim. They authorized the OEM windscreen and handled the claim in a very positive manner. I would also like to increase the start rating but it seems that the website does not allow for that. I've read that I can change it via a "Convert" button but I don't see the button.
Thank you again for sorting out the claim, very much appreciated.