No Service , Adds on Tv a Lie, Dont't Care about Longtime clients either

• “MiWay Service Delivery Commitments = At MiWay, we are fanatical about delivering an awesome customer experience. Deliver efficient and effective services and supply customers with full and thorough responses to their queries or complaints within appropriate time frames; Maintain a high level of competence within all areas of our business”

I was rear-ended by a taxi on Tuesday 22 may 2018, in Stellenbosch while waiting for the robot to turn green. My daughter and I was traumatized, I phoned MI way and they were very helpful. My car got towed and was told would be informed what is happening within 48hrs. I did not receive a call 48 hr. later. When I received the call, I was basically just told you have 3rd party insurance we cannot help you, bye. Never mind that I have been with MI way nearly 10 years. I called on Thursday told them the whole story then was told they would call me back. DID NOT HAPPEN I called on Friday 25 May as I don’t always understand some English words well, told the whole story and asked that if I can speak to someone in Afrikaans, they said sure then told me I would be contacted before the end of the day – SURPRISE SURPRISE DID NOT HAPPEN I then called Saturday 26 May – spoke to an Afrikaans guy explained again what happened and was told that a lady would phone me on Monday – did not happen Monday 28 May – I phoned again, spoke to a guy after I spoke to auction nation in Bellville and asked for the release letter for my car to be released from auction nation in Bellville, so that I can tow it away and get fixed I was told it will be mailed within 5 min. DID NOT HAPPEN

Tuesday 29 May – Got a message from mi way from legal dept, called them then spoke to her gave whole story of accident and that I need the letter to get my car. Said we will be in contact from her or the rep dealing with case. My case nr 965590 – Still waiting it is Wednesday 30 May 2018

It has been a week now, No Service or help. I just want my car that we can fix it have not seen my family for more than a week as I’m now sleeping at my Place of work for more than a week.