No service

The level of disappointment with MiWay continues to rise. On Friday, I wrote about the extremely disappointing experience I had with a MiWay consultant who refused my request to escalate the call. In response to my review, I was told that someone would be in touch to address the matter.

Days have now passed with no feedback from MiWay. This lack of response suggests that the level of service has significantly declined. It is therefore not surprising that some consultants appear to have little regard for customer care and service excellence.

This experience has been deeply disappointing.