NO SERVICE

My husband and I logged a claim on Friday evening, 02/06/2023 at 17:30, for a cell phone that was damaged. We were assisted by Elton Nyoni, who requested I send photos of the damaged handset and IMEI number, which I did promptly. I have no idea why he even said that the photos would be sent off to see if the claim can be attended to sooner. It's four days down the line and not a single response, apart from the automated one from the other e-mail address to which I had to send the photos. Thank goodness for machines - at least they respond! How long exactly does it take to activate a claim for a broken phone? Elton requested permission to contact us via WhatsApp - no communication, so why bother? This is really pathetic and I won't even call it service as there isn't any!!!!!