No sense of urgency

I was very unhappy with the responsiveness of this company. I was involved in a car accident on Saturday and lodged a claim. 3 days later, I do not know where my car is, how far my claim is and the general progress. I called a lady called Nomhle from the claims department, who asked me a series of the same questions I was asked when my statement was made, and has still not gotten back to me. I was truly disappointed by the service responsiveness I received, given the urgency of the matter