CB
Christine B

1 reviews | Active since Jan 2017

04 Jan 2017, 18:16

No sending of policy documents

<p>I have recently jtaken out car insurance with MIWAY t. I was very disappointed that the call centre consultants have not emailed me my policy documents yet. I have spoken to 4 consultants over the last 3 days and all have promised me that they had sent the policy documents. I have not yet received ONE!</p> <p>Very poor and dsiappointing service form what seemed to be a reputable and reliable insurance company.</p>

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply05 Jan 2017, 08:17
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply05 Jan 2017, 08:25
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. Gugu has since called to assist and we urge you to give us a call if there's anything else we're able to help with.

Best regards,
The MiWay Team