SS
Shaun S
1 reviews | Active since Sept 2012
07 Mar 2016, 11:39
No rewards as promised.
Our relationship started off with a double debit, hell of a hassle to get my money back, now that my 3rd premium is deducted i dont get anything back? 7 days after the 3rd debit has been made. Spoke to someone on web chat, ' Dont know when this will be ' its system generated. So why hasn't the system picked up that i have paid my 3rd premium ? Dont understand why its so difficult to do things right. Disappointing.
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Replies (1)
MiWay Insurance's replyOfficial
10 Mar 2016, 15:24Hello Shaun92,
Please accept our sincere apology for any misunderstanding and for any hassles we have caused you, and please be assured that this is not the MiWay way! Busi has since been in touch to assist with your rewards query and she also explained when you can expect payment.
We thank you for giving us another chance to assist and we assure you of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Please accept our sincere apology for any misunderstanding and for any hassles we have caused you, and please be assured that this is not the MiWay way! Busi has since been in touch to assist with your rewards query and she also explained when you can expect payment.
We thank you for giving us another chance to assist and we assure you of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
MiWay Insurance's reply10 Mar 2016, 15:24
Official
Hello Shaun92,
Please accept our sincere apology for any misunderstanding and for any hassles we have caused you, and please be assured that this is not the MiWay way! Busi has since been in touch to assist with your rewards query and she also explained when you can expect payment.
We thank you for giving us another chance to assist and we assure you of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Please accept our sincere apology for any misunderstanding and for any hassles we have caused you, and please be assured that this is not the MiWay way! Busi has since been in touch to assist with your rewards query and she also explained when you can expect payment.
We thank you for giving us another chance to assist and we assure you of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team