No responses from consultant

<p>My car had to go for repairs, and I put in a claim online. The response was quick, someone contacted me to let me know where I should take the car for assessment. I was then allocated a consultant (Makhosazana Twala). I sent her an email when I had questions during the process. She did not respond. I went to an extent of chatting to a consultant online, they also could not help me because they saw I had a consultant. They said they would ask her to contact me. That is when she called the panelbeater and sent me an email, telling me what the panelbeater had already told me. She never responded to my questions. I then sent her a follow up email, and to this day, she has not responded. Isn't allocating a consultant supposed to make the process easier?</p>