1 reviews | Active since Dec 2013
No response to query
<p>On 04/04/2017 I e mailed ********** (address as per MiWay's website) regarding a query of unusual activity on my policy.</p> <p> </p> <p>The subjetc of the e mail included my policy number so that it was traceable by MiWay.</p> <p> </p> <p>On 06/04/2017 I had still not received any response so I forwarded the e mailed again.</p> <p> </p> <p>Again, I did not receive any acknowledgement or response.</p> <p> </p> <p>I then forwarded the e mail again on 20/04/2017.</p> <p> </p> <p>You guessed it... still no response.</p> <p> </p> <p>I am now left with an unresolved query, 3 unanswered e mails and the feeling that MiWay just doesn't care.</p> <p> </p> <p>By the way, this isn't the first time I have had to resort to social media to get a query attended to by MiWay.</p> <p> </p> <p> </p>
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Thank you.
Unfortunately it's been 3 days and still nobody has contacted me.
Thank you.
Unfortunately it's been 3 days and still nobody has contacted me.
Marc we’re really sorry for the delayed response on your concerns!
Kgomotso has since been in touch to discuss your concerns in more detail, and to explain what to expect moving forward. We urge you to give us a shout if you need anything else.
Kind regards,
The MiWay Team
Marc we’re really sorry for the delayed response on your concerns!
Kgomotso has since been in touch to discuss your concerns in more detail, and to explain what to expect moving forward. We urge you to give us a shout if you need anything else.
Kind regards,
The MiWay Team
