No response to emails, phone calls

I put a claim through on the 26th Feb. An assessment was done on my car using the photos i sent them. I was unhappy with the assessment as it was impossible to see the extent on the damage to my car on the photos. So i arranged for an assessment to be done at a listed panellbeater on the Miway website. The assessment was done on the 7th March. To this day i have been unable to get hold of my allocated claims advisor. Her direct line always go to voicemail and she has yet to return my numerous phonecalls and emails. <br> I spoke to a call centre agent during the month who said he will put a note on my file for the claims department to get back to me but i am yet to receive any communication at all.<br> It is almost a month now since the assessment was done and still i have had no communication. <br> If i log onto my claim on the Miway website it tells me to book an assessment! :-(<br> <br> Please can i get an update!<br> <br> <br> Regards<br> Kristine