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I lodged a claim in 2015 and have battled to reach the claim assistant through the details received in the claim approval mail. I called his direct number, left a mail and even tried to call the contact centre directly to no avail. On the 8th I called the contact centre and was only given the option to leave a voicemail or my number but to date no-one has called. I have follow-up questions but at this point feel as though Miway is unperturbed by my concerns. May you appoint someone who is willing and is in a position to address my queries?