KI
KukaBar I

1 reviews | Active since Aug 2025

01 Aug 2025, 12:26

No response on Technical assistance request

We are very disappointed at Miway(Consultant: Nosipho Mngxati) on how they have handled our cover. We took up cover for our fleet in May 2025 and have not been able to be covered due to not being able to do our Inspections. Firstly we did inspections on the App that were rejected.Next they did not upload all our vehicles on the App for us to conduct the inspections.We were then asked to take the relevant pictures of all our Fleet and email them through,which we did in May. After numerous phone calls and emails,3 months later our vehicles are still not covered yet we are paying our monthly premiums. We are still waiting to be contacted by Miway to have this issue resolved. It can not take 3 Months to cover vehicles. We demand action to resolve this issue today.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Aug 2025, 12:27
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team

Best regards,