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CK
C K

1 reviews | Active since Jan 2016

20 Feb 2017, 14:32

No response from Dispute department

<p>Do all your customers get treated so badly. I sent an email a week ago regarding C813530 and the access been payable upfront before work is done by the panelbeater. Is this standard with all customers or just prejudice from the claims consultant?</p>

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Replies (5)
MiWay Insurance
MiWay Insurance's reply20 Feb 2017, 14:38
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply22 Feb 2017, 16:41
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver.

Please give us a shout if you need anything else!

Best regards,
The MiWay Team

CK
C K's update22 Feb 2017, 16:45
Reviewer Update

I have been waiting for a response from your dispute department but still nothing. Yesterday some guy called me and said he would get someone to call me back but no call. This is almost 2 months now.

MiWay Insurance
MiWay Insurance's reply22 Feb 2017, 16:51
Official

We will follow up.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply09 Mar 2017, 14:00
Official

Please accept our sincere apologies for the delays on your dispute!

Kgake has since been in touch to discuss the outcome of your dispute, and he has also explained what to do if you are not happy with the outcome. Please feel free to give us a call if you need any further help.


Kind regards,
The MiWay Team