No response from claims or website queries

Hi there,<br> <br> So I have the following complaints:<br> <br> 1) I have not received any feedback from my claim. The only time I receive feedback is when I call the call center, and then I am told that they will send the person responsible for my claim a message. Last night was the first time I have received any information since I made my claim.<br> <br> 2) Website queries, I requested help through your website form last week, and still no one has been in touch, again I need to call the call center for any assistance, and while I am on hold you promote handling all issues (claims etc) online, but I cannot get any online support.<br> <br> 3) Requesting a callback from your website. I have requested one on more than one occasion because I cannot gain access to MiXpress and no one ever calls back.<br> <br> 4) Your mobile app also does not work when it comes to registrations, it always says that the OTP I receive via SMS is incorrect. <br> <br> I have been a MiWay client since 2007 and service just seems to be going downhill.