No Response from claims department

<p>I had lodged a claim with regards to my vehicle being ****** in October last year. The assessor came and did what he had to do which was to see where the vehicle was ****** check if there was any surveillance in the area, speak to the people around to validate my claim. I commend the gentleman who assist me there, his service was great. Then a few weeks later he calls to inform me about the claim being approved and that i will be hearing from the dealership in Benoni with regards to a replacement vehicle and that there is a certain amount that I have too pay at the dealership. </p> <p>So November 25 , I notice that my vehicle finance house debited the normal installment as they did every month, I call them and then they inform me that my insurance has not settled the difference. immediately after that i go onto the Miway online portal and notice that the case is still open, i then chat to a consultant who then transfers me to the claims department, the lady i was chatting too there told me that everything looks fine on her side but will speak to Nadeem (i think thats his name) within claims to call me to explain further everything in connection to my claim, in case everything wasn't explained clearly to me.</p> <p> </p> <p>To date, I have not received a call from the claims department and my vehicle finance house is still debiting money from account even though I am vehicle-less. I didnt receive any correspondence such as a comfiramtion email or sms or postal mail confirming that the claim was approved. </p> <p> </p> <p>The dealership that was supposed to contact me last year November/December, only attempted to contact me last week, of which now I am not interested in getting another vehicle because of how long I have been waiting and also because the finance house is still debiting money from account. I am not prepared to start paying for another vehicle until the one that was ****** is sorted out. I dont have the money to pay for two vehicles.</p> <p> </p> <p>I am really disheartened by this experience. Can someone please contact me or better yet, email me to better/further explain what is going on with regards to my claim. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>