NO RESPONSE! CLAIM NR: C794710
<p>I used the Miway App on the 22nd of November and i logged my claim. I received an email that stated "we'll be in contact with you soon" and it listed Tshepo Sekome as the representative. I sent the photos of the incident to Tshepo and to this day, 6 days later. Miway has not contacted me. I decided to phone them today, and the consultant seemed confused, because there was no assesment and it's been 6 days. She promised to phone me back once she has spoken to a manager.</p> <p>In a way this is a blessing, because now I can see their level of competency when it comes to logging a claim, I just thank GOD that this was not a car crash where people got injured, because we would all be dead. Since they don't care.</p>
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
Amazing... Even your computer generated reply is not honored! No one has been in touch at all. I had to phone MiWay again today. and I was told the manager is tending to my case.... NO REPLY! Horrible!Horrible! Horrible! "service" I have to phone you again and again and I keep getting told different things. Check your phone records!
Amazing... Even your computer generated reply is not honored! No one has been in touch at all. I had to phone MiWay again today. and I was told the manager is tending to my case.... NO REPLY! Horrible!Horrible! Horrible! "service" I have to phone you again and again and I keep getting told different things. Check your phone records!
Thanks for bringing this to our attention. We will look into this and get back to you with proper feedback.
Kind regards,
The MiWay Team
Thanks for bringing this to our attention. We will look into this and get back to you with proper feedback.
Kind regards,
The MiWay Team
Thanks for your comment and for the opportunity given to respond!
Sakhile has since been in touch to discuss your concerns in more detail, he also explained the claim process and what to expect moving forward. Please let us know if you have any further queries!
Best regards,
The MiWay Team
Thanks for your comment and for the opportunity given to respond!
Sakhile has since been in touch to discuss your concerns in more detail, he also explained the claim process and what to expect moving forward. Please let us know if you have any further queries!
Best regards,
The MiWay Team
