AX
Andiswa X
1 reviews | Active since Apr 2013
12 Dec 2023, 15:42
No response
I sent an email to Miway *** on the 8th November 2023 instructing them to please deduct missed premium with immediate effect on my new account number because my old account was blocked by Nedbank due to investigation because my salary disappeared on the 24th November 2023. I just realized that Miway did not deduct the premium to date. I am very disappointed because I know they always respond very fast on their emails and I always speak very positive about Miway. My number is ***.
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Replies (2)
MiWay Insurance's replyOfficial
12 Dec 2023, 15:43It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply12 Dec 2023, 15:43
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
AX
Andiswa X's updateReviewer Update
12 Dec 2023, 17:25Thanks very much for the call, I have received a pay link do I pay this amount, or shall I wait for the investigation?
AX
Andiswa X's update12 Dec 2023, 17:25
Reviewer Update
Thanks very much for the call, I have received a pay link do I pay this amount, or shall I wait for the investigation?