No response

i have been tyring to get an update regarding the recovery of my excess from a 3rd party insurance last week from the responsible person stated above but i'm not finding any joy. The funny part is that i always have to be the one who follows up, MiWay team does not take it upon themselves to update me on the status of my excess recovery. the last update was that an invoice was forwarded to the 3rd party insurance. i would like to know when can i expect my excess back ? i have study fees that i need to pay before the end of February. can anyone assist me?