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I contacted the call centre to advise that i will be cancelling my policy and moving to another insurance company after more than sufficient explanation i was advised that it is in order. I requested a NCB letter and confirmation that my policy has been cancelled. My details were confirmed and i was advised that i could expect the letter shortly. Its a month later and still no letter. I also sent emails to info@myway on several occations requesting the letter as i am not able to manage personal calls during office hours and all emails have gone unanswered. My car is insured with another insurer who will probably not honour my claim if this letter is not received and yet Miway waits until i want to cancel to offer me a better rate. <br> Please assist me to get this letter so that if i need to claim i will not have any problems due to your lack of service.