TM
Tshegofatso M
1 reviews | Active since Mar 2015
02 Mar 2015, 14:28
No prompt response
Submitted a claim and went for an assessment as requested by the insurance company. Its been 3 weeks since my accident and the insurance has not seen the problem through. The consultants call and when I ask to speak to management they tell me that management is not available and will call me back. On 2 occasion I have not received a call back.
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Replies (1)
MiWay Insurance's replyOfficial
05 Mar 2015, 14:28Hello Tsatso,
We're so sorry for not getting back to you sooner than expected! Thanks for giving Karabo a chance to step in and help - she has confirmed that we've sent authorisation to the repairer and she also let you know that we've waived your excess to make up for the hassles you experienced.
Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
We're so sorry for not getting back to you sooner than expected! Thanks for giving Karabo a chance to step in and help - she has confirmed that we've sent authorisation to the repairer and she also let you know that we've waived your excess to make up for the hassles you experienced.
Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
MiWay Insurance's reply05 Mar 2015, 14:28
Official
Hello Tsatso,
We're so sorry for not getting back to you sooner than expected! Thanks for giving Karabo a chance to step in and help - she has confirmed that we've sent authorisation to the repairer and she also let you know that we've waived your excess to make up for the hassles you experienced.
Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
We're so sorry for not getting back to you sooner than expected! Thanks for giving Karabo a chance to step in and help - she has confirmed that we've sent authorisation to the repairer and she also let you know that we've waived your excess to make up for the hassles you experienced.
Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team