1 reviews | Active since Aug 2016

25 May 2020, 14:41

No progress or update in car repair.

I am not happy with the services, I have a car that I reported, the car was taken for repairs ever since the car was taken I am waiting for updates with regards to the car and progress but no one seems to be providing updates and now I have to deal with the panelbeaters which their service is poor and they are not communicating and when I opened the policy with Miway I was told that I'll have to deal with the poor services from their panelbeaters and had to also go check on my car, I went to the panelbeaters site and saw my car but no progress has been made.

Seems like Miway once you've made a claim they no longer care about you but they will give you panelbeater's contacts and from there you are on your own. Even worse panelbeaters that you never knew about or have thought you would be contacting them. I am disapointed and now struggling going to work while I have a car. Please can I get an update anyone,someone because your consultant Olga Funanzi did not help me with anything. ***

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Replies (1)
MiWay Insurance
MiWay Insurance's reply25 May 2020, 14:59
Official
Thank you taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.  Best regards,
The MiWay Team