No progress on Claim over two weeks

I submitted a claim after being rear-ended on the 5th of Dec 2020. C*** MiWay simply does not keep me updated with my claim. They do not return any emails and when I get through to the call centre I get told that they are busy with validations. It’s been over two weeks and still there has been no progress. The situation is very frustrating and they are forcing me to take the matter further. They have taken my vehicle and have not settled the Claim.