No Premium taken off my account 3rd of the month!

I am disgusted once again with Miway. Can someone explain to me if you don't double debit my account you don't debit my account. If Im in a accident and you have not been paid because you don't take your money off my account. what then!!!!!! I want this resolved now. I am tired of phoning accounts to resolve double debits because you guys are not doing your jobs. I am the customer why am i doing Miway work!!!!!! Second issue is I want my R5000.00 for a accident that Legal is trying to resolve still no feedback. I want my money i was told 5 months this has come and gone. Miway delayed the process by trying to claim from the wrong third party. Please fix this mess and phone me with a explanation why you have not debit my account. How am I covered when you have not debit me??? I will held you guys responsible if I am not covered. I am very cheesed off with Miway's service levels. Shocked.