No Phone Etiquette

MiWay you should teach your sales consultants manners & phone etiquette. Listen to what a potential client says and not just want to talk over them. Once you told them NO no means NO. I told the sales gentlemen i am not interested but thank you for the call. Then he just drop the phone. Manners cost nothing. How do you expect people to trust or respect you if your staff can't use commen manners.