No one available to cancel my policy

I have been calling in to have my policy cancelled but EVERY single time I do, I stay on the line for about 20 mins only to be told there are no cancellation consultants available to assist me. <br> <br> Until now, my policy has not been cancelled because there is no one, out of all the consultants they have, available to assist me.<br> <br> I am very displeased with this service and would not recommend anyone to open a policy with MiWay.