No one available to assist with a cancellation

I was contacted by Mi way with a quote to better my insurance rate, I listened to what they had to say, and I had spoken to 3 people who all assured me it will be the best quote around, so i agreed to to change, however when i called my current insurance they were able to better my current premium so i decided to stay. I have been calling Mi way since 8 AM this morning and I keep getting told there is no one who can assist me they are all busy but they will call me back, so 6 hours later I call again and I am told the turn around time is 72 working hours for a call back, and Charlotte *** tells me this is 2 days? how can we have such idiocy when dealing with clients financial details? This does not bode well for you Mi way. But besides the mass confusion on the front line I still want this policy cancelled.