No longer valued at miway

Miway sometimes doesn't take their clients serious. I called for a further review on my policy on the 21/07/22 and the lady who assisted me, a Senior Retention Advisor by the name of Pontsho assisted me although she encountered a technical glitch and promised to escalate the matter and give me a call on the 22/07/22. I waited for her call on the agreed time and she didn't call. I decided to call after seeing that she's not calling back after the agreed time. I called 3 times today and every consultant that answers my calls informs me that she's on a call and they'll send her email to call me back. I don't know if she has a long list of clients to call and I'm not on that list for today, or the 1st hand consultants are not conveying my messages. Maybe I am not important to receive their assistance. I'm so disappointed and disgusted by the level of service I received today from Miway.