No Locksmith

I contacted the MiWay Call Center and requested them to send out a locksmith to my home. In response to this the Call Center agent asked me where are my keys? Why would I request a locksmith if I knew where my keys were? To this she responded 'I dont know'. When I asked to speak to a manager, she put me on hold for a long time. When she finally answered me, she proceeded with the query as if I have forgotten about my request to speak to her manager. When I reminded her that I needed to speak to a manager, she put me on hold again where I dropped the call.<br> According to my contract with MiWay, I am covered for a locksmith call out and 1 hour of labour.