1 reviews | Active since Oct 2013
No Joy
<p>I sent this complaint to them on 5 June and am still waiting for a reply.</p> <p> </p> <p>I am at my wits end with Miway regarding the new MiHelp + that I have subscribed to.</p> <p> </p> <p>I have asked on numerous occasions that this be added to my policy schedule as I need to know what the T&Cs are. I understand that I will pay Tracker but I need a record of this in case something should happen to me and that my family know I have this benefit.</p> <p> </p> <p>Each time I have spoken to a consultant to add this, I get an “updated” policy to indicate that this has been added to the schedule. I received 5 ‘updates’ on 7 April, 19 April, 26 April, 23 May and 3 June that STILL does not include the MiHelp + on the schedule. What on earth is happening?</p>
We're sorry to hear that you feel this way. We've passed your message on and someone will be in touch.
Kind regards,
The MiWay Team
Best regards,
We're sorry to hear that you feel this way. We've passed your message on and someone will be in touch.
Kind regards,
The MiWay Team
Best regards,
One week later - still nothing.
One week later - still nothing.
So quess what... I still don't have a policy that includes includes MiHelp+. And now it is the last straw with Miway since they debited my account twice this month. I have absolutely had it. I am DONE!
The amount that was debited last month as well as the updated amount for the latest ''updated" policy amounting to over R2,000!
Their incompetence has reached new levels and everything I have with Miway WILL be cancelled this week. I have had nothing but issue after issue with them these last 6 months and they just can't get it right. And then have to audacity to debit my account twice for their incompetence.
So quess what... I still don't have a policy that includes includes MiHelp+. And now it is the last straw with Miway since they debited my account twice this month. I have absolutely had it. I am DONE!
The amount that was debited last month as well as the updated amount for the latest ''updated" policy amounting to over R2,000!
Their incompetence has reached new levels and everything I have with Miway WILL be cancelled this week. I have had nothing but issue after issue with them these last 6 months and they just can't get it right. And then have to audacity to debit my account twice for their incompetence.
We’re so sorry for not getting things right the first time around.
Ntando has been in touch to help. Please feel free to give us a call if there’s anything else we can help with.
Kind regards,
The MiWay Team
Best regards,
We’re so sorry for not getting things right the first time around.
Ntando has been in touch to help. Please feel free to give us a call if there’s anything else we can help with.
Kind regards,
The MiWay Team
Best regards,