No Integrity in Claims Process

I switched my household insurance policy from Outsurance to Miway about 6/7 months ago; biggest mistake ever. Their premiums seen affordable but when it comes to claiming, it's a nightmare. There is no integrity in how they carry out their claims, they make all sorts of excuses in looking for ways to save themselves money without any care on how the client is impacted. I registered a claim for a broken TV with Miway on 10 Dec 2018. First of all their supplier that was suppose to pick up the TV was 2 hours late for the appointment and was on voicemail the entire time. A few days later they advised me that they needed to replace the TV at their supplier's (Sounds Great) quoted value of R3299. I advised that I wouldn't take the replacement TV as I wanted an upgrade and that they should write out a voucher for me to get my upgrade. I however was not happy with this quotation as I knew that the TV was worth more than that. I then went to Sounds Great website and discovered that the quotation that Miway wanted to pay me out was actually a Xmas special that this supplier was running and that the normal price of the TV is actually R4000, it even said so on the websit. I then called Miway to query that they needed to give me a voucher based on the normal price of the TV (R4000) and not on the promotion that the supplier had at the time (R3299). The claims advisors gave me the run around saying that they couldn't help and that they had referred the matter to their team leader Tracey to get back to me. Yesterday I spoke to Tshepo who advised that I should go to Hifi Corp and get a quote and send to them to settle on. I then went to both HiFi Corp and Game who both quoted the TV at R4300. I then send these quotes through to Miway. Today I spoke to Craig who tells me a differ story, that they will disregard my quotes after I had wasted so much time obtaining them in the first place. For 3 weeks now I've been given the run around by Miway, left numerous messages with Mukovhe, Tshepo, Craig asking for assistance and all I get is a promise that Tracey will get back to me. And all of this in the name of trying to get a better deal for themselves, refusing to acknowledge the validity of my query. They can not settle a claim based on a Xmas promotion. It would be a differ issue had I taken the replacement TV from Sounds Great. But in this case I want to go to HiFi Corp to get a bigger TV and therefore their voucher to HiFi Corp should be based on the normal price of the TV and not Sounds Great promotional price. They need to settle based on the normal value of the TV ex any specials or discounts (the true market value of the TV) which they refuse to do. The way in which they carry out their claims is totally *********. There is absolutely no fairness or integrity in their conduct; not to mention their pathetic customer service. I'm still waiting for Tracey to get back to me till today ... leaving Outsurance for Miway was the biggest mistake ever!!