NO IMPROVEMENT

Yesterday after complaining about Leonard regarding feedback about my phone, I left message with Mpho giving strict instructions to ask Leonard's boss (Monique) to call me back to discuss this matter. She (Monique) never returned my calls instead Leonard calls me again today saying that the problem with the phone is a screen protector, now this is the 3rd problem which they've now discovered. This phone has been using this screen protector eversince, why didn't they see this as a problem at first...??? This is the worst of services Im encountering with MiWay not only the inconvenience and delay. After 10yrs with them I'm leaving to seek higher premiums but excellent service elsewhere. Will see if Monique will ever get back to me...