NO Honesty & Integrity - Refuse to reply in writing!

<p>Be careful!! I sent Miway an email with a few questions on 24 June. I expected a response on email as that is how I enquired. I didn’t get it. I got a call on the 28th. I said I can’t talk right now & I want an email response so I can also have on record what their response is. The lady said they don’t do it like that but she will escalate it to her manager… nothing happened. After this I got en email stating ‘they could not get a hold of me’ which is a blatant lie as they got a hold of me - they just refused to reply to my questions in writing. I forwarded the email I sent to them again - requesting an email reply and even stated how to respond to an email as it seems they don’t know how. Again I didn’t get the email reply but again only a phone call, after I explained to them numerous times why I want a response in writing. I am not always available when they call nor do I always have my list of questions with me then, so email would work best - for several reasons. It is quite a reasonable request.</p> <p> I got a call again on 13/07. I couldn’t talk then. She asked what time, is a convenient time to call me. I said at 5. At 5 my phone rang only twice (it was from same nr as earlier). When I got to my cell to answer they put down the phone – Why?? I got a call again on the 19th from Nomasontho - I couldn’t talk then as I explained to them (at this stage) a thousand times already. She asked what time she can call – I said at 4 – she didn’t call!!</p> <p>So doesn’t this seem strange? They refuse to reply to my email, probably to ensure that I would not be able to have on record what their response is – this is how it appears by now. When they call and ask what time is a good time to call and I tell them - They don’t call!! Why???</p> <p>NB: Please note – they do not adhere to FAIS requirement as ‘Honesty and Integrity’ form part of it and I got, by now, 2 email stating ‘they could not get a hold of me’ where in actual fact they did. My biggest concern and question to them…. They offered me only R1000 excess when I joined – only to increase it with 400% the very next year. So if you are looking for new insurance please think twice before going for Miway as they refuse to reply to your questions in writing and lure you in with low excess only to increase it by a full 400% within a year - without any explanation and choose to ignore your question about it so they don’t have to explain. This is unacceptable!! Especially from a company who should adhere to FAIS requirements. I want an email reply so I can have on record what your response it and to ensure I get a response – it’s been almost a month now!??</p> <p> </p> <p> </p>