KM
Keamo M
1 reviews | Active since Sept 2014
16 Mar 2016, 18:10
No Help with anything!!!!!!
Call Center are not really helpful. I called today because i need my courtesy car to be sorted and the agent promised to sort it out for me and still haven't received any feedback at all. Called them around 11pm and at 6pm still no feedback from them. Frustrated and my vehicle hasn't been fixed and they do not have any compassion or empathy from them. The lady dealing with my client doesn't even reply to an email sent 24hours ago. Do not use MIWAY at all, worst service ever
Helpful (0)
Replies (1)0
Replies (1)
MiWay Insurance's replyOfficial
29 Mar 2016, 12:22Hello kemolicious,
We hear you and we understand your frustrations, and we're sorry that the repairs are taking longer than expected!
Kefiloe has since been in touch with the repairer and they've assured us of their commitment to get your car ready ASAP! We are also happy to report that we have waivered your excess.
Please don't hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
We hear you and we understand your frustrations, and we're sorry that the repairs are taking longer than expected!
Kefiloe has since been in touch with the repairer and they've assured us of their commitment to get your car ready ASAP! We are also happy to report that we have waivered your excess.
Please don't hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply29 Mar 2016, 12:22
Official
Hello kemolicious,
We hear you and we understand your frustrations, and we're sorry that the repairs are taking longer than expected!
Kefiloe has since been in touch with the repairer and they've assured us of their commitment to get your car ready ASAP! We are also happy to report that we have waivered your excess.
Please don't hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
We hear you and we understand your frustrations, and we're sorry that the repairs are taking longer than expected!
Kefiloe has since been in touch with the repairer and they've assured us of their commitment to get your car ready ASAP! We are also happy to report that we have waivered your excess.
Please don't hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,