No help from emergency line

<p>I had a flat tyre on Friday and called MiWay emergency at 19:02. The call was answered by an agent having a whole conversation in the background and not even paying attention to the call. Only after I had said hello did she then respond to me. After giving my ID number she seemed to have no idea where on the system to enter the number to retrieve my policy.</p> <p>After all of that we tried to establish my location which I tried to get her to understand she gave me her number to send my location on whatsapp. I had asked if she would then give me a call back to which she said yes. After sending my location I got no feedback. I stood where I was for a good 30min keeping in mind this is night time and it close to the taxi rank. I had to find my own way home and got no help from this agent at all. Even if I had maybe gotten the number wrong should she still not have followed up on me. That is what customer care is all about.</p> <p>I called the emergency line the next day only to be told that nothing had been logged last night. So firstly the agent is ***********. She can't use the system and nothing was logged. If I was stranded far away from home I would have been left there to see for myself. Why must I pay 1000+ for insurance that doesn't help you??? Your night shift staff should really be trained properly. This is ridiculous!!! I might as well be refunded for paying for MiWay emergency if they don't know what to do.</p>