1 reviews | Active since Nov 2009
I am looking for a new short term insurer. Thought I would try MiWay. Created an account on their online portal to create online quotes. Logged on and off a few times, trying to get different quotes. Now I can't logon to their system at all. The error I get is "There seems to be a problem with your account. Please contact the call centre" So I did. I was told by two call centre agents that the reason I could not logon is because MiWay don't want my business... Wow! Just like that, and I hadn't even finished my quotes yet. Anyway a gentleman by the name of Rinae got a hold of me, and he apparently resolved that particular problem and was in fact very helpful. Still can't logon. Rinae passed me on to a colleague. From the I got passed from pillar to post. Still can't logon. Yesterday Mpho Mo***eng from their technical division suggested she delete all my quotes so I can start afresh. I wholeheartedly agreed. Still can't logon. I have sent Mpho two emails telling her I can't logon. I have had no response bac**** Oh by the way I can logon using the smartphone app, but not my pc. Seems like they really don't want my business...
We are really sorry to hear that your experience with us has not been a pleasant one. We've passed your message on and someone will be in touch to discuss your concerns.
Best regards,
The MiWay Team
Best regards,
We are really sorry to hear that your experience with us has not been a pleasant one. We've passed your message on and someone will be in touch to discuss your concerns.
Best regards,
The MiWay Team
Best regards,
We’re sorry to hear that your experience wasn’t smooth sailing.
Mpho has since been in touch to help and to assure you of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,
We’re sorry to hear that your experience wasn’t smooth sailing.
Mpho has since been in touch to help and to assure you of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,
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