No formal feedback - no contact - poor service

Put in a claim on 22 July 2015. The fault was with the 3rd party but i had to pay in excess as i wanted my vehicle repaired asap, and Miway was to then contact the 3rd party and their insuance company to recover the funds. Maphari has been responsible for handling my excess recovery. To date I, the customer, has always had to phone in to find out the status of my claim. initially it took a very long time for Miway to kickstart the excess recovery although i had given them all the details, and now, over 2 months later, i havent recovered the excess i paid, i have had no formal feedback at all from Maphari and everytime i call Miway, i have to speak to every other agent (because Maphari is unavailable) who say they will leave her a message to contact me but nothing every happens. also, everytime i call, i get the same status update. is anyone doing their work there? are they constantly chasing up to recover the claim from the 3rd party? seems like you only get good service when you want to take insurance and give them a sale. the after service is not at all as great!