No Follow Through or Feedback

I logged a claim in January for to have a plumber come fix my leaking toilet. I got a confirmation that the plumber would come out and when the agent called me to ask if the plumber had been to fix the toilet yet i said that it had been arranged but no plumber had been out yet. its now March and still no plumber has come to fix the leak. I spoke to 5 or 6 different people on the phone at Miway who keep saying they will get back to me or they will escalate it but i am still waiting. I send an email to customer service, i logged a query via the mobile app and the website and called in. everytime i get transferred to claims and them to emergency claims and then i either get disconnected or told they need to follow up and will call me back. BUT YET I AM STILL WAITING. If this is how things are going i am considering cancelling and moving to a different insurance company.