No feedback regarding my claim

I had an accident on the 29th August, a Miway client missed the stop sign and hit both my doors on the drivers and pasagers side,on the impact I hit the pavement and my bumper was damaged as well. I cannot open my door and window,its a mission to just use my car. I submitted everything in time and was also told to provide a no claim letter from my insurance which I did,I was told an assessor would come during the course of the week and now Im told about first in fisrt out, and reasonable time,I thought a reasonable time was two weeks. Can someone kindly attend to my claim so I can get my car fixed,its really frustrating and not really safe for me to be driving in its condition.