NO Feedback Regarding claim

i have been a miway client for over a year now, i was involved in an accident on the 24th of December and reported the incident when it happened. ON the 28th and 29th i called trying to get my claim lodged eventually on the 30th a consultant managed to assist me and i was provided with a claim number. i then only heard back from miway on the 7th of January stating my claim has been approved and i have been assigned a vendor to asses the damage on my car.I then took my car for the assesment on the 8th of january and since the as*****t has been done i have not heard from Miway at all and it is now the 14th of January. I have tried calling my claims handler without any luck of reaching him, i have emailed him without getting any response back, i have called the call centre and havent been able to get through, i left my number with the messenger system and still have not received a call back. The service is Pathethic yet they still somehow managed to deduct a premuim for last month and i receive emails about paying excess but not the feedback i require as a client. if this is service i wouldnt recomment it to anyone.