No feedback or response
I have been requesting a review on my policy for over a week now. In the process an error was discovered on my profile and I have been in contact with the Miway call centre almost daily for over a week now. Each consultant's response was let me speak to my manager and call you back. Yet I am still waiting for one call back from over 5 consultants. My policy is now suddenly on R1000 more per month without the correction or review of my policy. I can not keep calling as it costs me airtime and I am so livid that I am ready to move to another insurer!!! Plus I am not getting any results. Really!!! Not insurance MY WAY!
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Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
27 Oct 2017, 15:39We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply27 Oct 2017, 15:39
Official
We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
's updateReviewer Update
30 Oct 2017, 09:21Yet again no response Miway. When will someone sort out this ****. Always the same response..."someone will contact you" and yet no one does!!
's update30 Oct 2017, 09:21
Reviewer Update
Yet again no response Miway. When will someone sort out this ****. Always the same response..."someone will contact you" and yet no one does!!
MiWay Insurance's replyOfficial
21 Nov 2017, 16:03Please accept our sincere apology for over debiting your account. Nomsa has since called to apologise and she explained what we need in order to speed up your refund.
Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply21 Nov 2017, 16:03
Official
Please accept our sincere apology for over debiting your account. Nomsa has since called to apologise and she explained what we need in order to speed up your refund.
Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
Best regards,