No feedback on the progress of my car

On Monday the 8th 2016,I got into an accident, and I called Miway to have my car towed cause it was not drivable. The following morning when I called,I was given a claim number,and the consultant (Michelle) promised to send an sms with all my claim details as well as hers,so that I can communicate directly with her on the progress of my claim.<br> <br> After 3 days of no sms,call or even an email to update me on whether an assessor was sent to look at my car, I called again on Friday (12th) and the consultant (Masechaba,I think), said they were waiting for an assessment report,and that by he end of the day she would call and update me,but still that was another empty promise. <br> <br> For all I know,my car is probably still at the Miway yard in Kibler Park and is still in the same condition that it was in since the towing company brought it on the 8th. In fact, to be quite honest,I don't even know where my car is at the moment. It seems like all those promises they make when they recruit you,or in their ads is just to get clients,and when you really need their assistance they let you down. <br> <br> I am not pleased with the service I have received at all.<br> <br> Ondela Chitywa<br>