NO FEEDBACK ON MY DAMAGED CAR

Last week wednesday i was in an attempted hi-jack my car was damaged and towed in on a lowbed truck.On the 10th of march I made a claim.The person responsible,Safiso told me 2 to 3 working days i would know if it will be fixed.On monday.From monday the 14h i have been trying to get hold of Safiso,Called several times a day and left several messages,but no return the whole week.On wednesday the 16th i phoned miway and was told the claim has not been allocated yet,And that i would know the outcome by the end of the day.That was said and not done,did not hear anything,Thursday the 17th I tried phoning Safiso again,No luck.I phoned Miway again,Different person,told her my story and said that i wanted to speak to a manager as I could not get answers from her,she said a manager would call me back,I am still waiting for that call.Phoned late afternoon again,was told to phone again and speak to a manager.<br> Would like to know what is the damages on my car and when it will be fixed.<br> IF i don't phone Miway i don't hear from them !!<br> C714985 Ref number<br> *** Safiso