No feedback on my claim

I lodge my claim online. I even drove to MiWay's office to see an assessor. I send all the documents and sketches that was asked of me to the email address provided.<br> <br> 2 Weeks later I received an sms from Ofentse requesting me to send all the documents again. He could not pick up a telephone. When I confronted him, he told me that it an sms is acceptable contact. I asked him why it took so long and he told me the process when I lodge the claim. Which was not true, since I lodge the claim online.<br> <br> He told me that my damage is R20 000 and that the only panel beater in Midrand is Blue Hills which is too far for me. Then I did my research and found 4 other Toyota approved panel beaters in Midrand all closer to me. The one was only 4.8km from me, appose to the 11.9km they assisted on was the only panel beater in Midrand.<br> <br> Then I had to keep on email him to find out how to get my hire car. Something that he should have explained to me out of his own accord. <br> <br> I cannot be without a car. And I am getting different stories from the panel beater and Ofentse. What if I end up stuck at the panel beater without a hire car. Who is then going to assist me? Not MiWay