No feedback on emails

I emailed MiWay insurance on 04/11/2024 to enquire regarding my outstanding reward voucher after referring a friend on 10/10/2024 via the MiWay app who joined and already paid her first premium. She contacted the company after I informed her that I have not hear from the company after my referral and se spoke to a male consultant ( name was not noted) who advised her of the process I needed to follow ( downloading a 6dot50 app), which I did.

Seeing that days passed without an update, I emailed Miway on 04/11/2024 which to date I have not received response from them. On 06/11/2024, I enquired on the whatsapp number regarding the turn around time for email feedback and a consultant by the name of Khotso Moagi stated that it is 72 hours. I am now escalating this because to date, I have not received a response from Miway and the service is unacceptance. I have recently joined miway and as a new client, I am not sure if I made a right decision.