No feedback on claims. No settlement received.

Claims process took an extremely long time. I was assisted by Sashenta Kuni and then contacted by Lesego Phatshwane, who sent an agreement of loss. I completed this and sent it back on the 19th October 2018. I received no further contact from MiWay. I initiated a call to them requesting feedback. I called twice, had calls dropped and experienced a generally poor service. I have still not received the claims settlement, more than 10 days after submitting. I will not be recommending MiWay and will be terminating my personal and business insurance with them. By the way, this hail damage claim was submitted in December 2017.

Vehicle could not get repaired as their service providers were closed. Then the service provider’s number was not working. I sent emails to MiWay and no one bothered to respond. I have to follow up and waste time and money on calls to MiWay.

Let’s face it, if I had not called, this would have still been outstanding.

I really think that MiWay should indemnify off the excess for all The time spent chasing up on this.