mL
mairin L

1 reviews | Active since Jul 2011

08 Apr 2017, 08:36

NO FEEDBACK ON CLAIM

<p>I REGISTERED A CLAIM FOR SPOILT FOOD ON THE 27TH OF MARCH. WHICH IS A "BONUS BENEFIT" WITH MIWAY.</p> <p>I PHONED IN NUMEROUS TIMES TO CONFIRM ALL WAS RECEIVED AND TO ENQUIRE WHAT THE STATUS IS.</p> <p>I WAS GIVEN A TURN AROUND TIME OF 5 WORKING DAYS.</p> <p>WHICH IS UNTIL 3 APRIL.</p> <p>I HAVE BEEN PHONING IN EVERY DAY FROM THE 3RD UP UNTIL TODAY 8 APRIL.</p> <p>I ASKED FOR A TEAM LEADER TO ASSIST AND ASKED TO BE CC IN A MAIL TO THIS INCOMEPENT CLAIM ASSISTANT. STILL NO FEEDBAC*****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>HER LAST NOTES ON THE SYSTEM WAS 29 MARCH.</p> <p>THE INSURANCE COMPANIES ARE EAGER TO TAKE THE MONTHLY PREMIUMS. BUT NOT SO EAGER TO ASSIST WHEN NEEDED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE ONLY RECENTLY MOVED TO MIWAY. AND IF THIS IS THE SERVICE YOU GIVE. I AM GOING BE TAKING MY MONEY ELSEWHERE. IMAGINE MY CAR WAS ****** OR MY HOUSE BROKEN INTO????????????????????</p> <p>I THINK MAYBE ITS WORTH IT TO PAY A LITTLE MORE BY ANOTHER INSURER BUT ACTUALLY GET SERVICE AND ASSISTANCE!!!!!!!!!!!!!!!!!!!!!</p> <p>NOT HAPPY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p>

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Replies (3)
MiWay Insurance
MiWay Insurance's reply10 Apr 2017, 07:50
Official

Thank you for your comments and apologies for the lack of service you experienced! We’ll get a claims advisor to get in touch to discuss your concerns.


Best regards,
The MiWay Team

mL
mairin L's update10 Apr 2017, 10:18
Reviewer Update

thank you for your prompt reply and it is now sorted!

MiWay Insurance
MiWay Insurance's reply10 Apr 2017, 15:03
Official

That's great news. Thanks for the update!

Best regards,
The MiWay Team