No feedback on a claim

I have finally been contacted by MiWay after having to revert to Social Media in order to get any form of reaction and/or assistance. When inquiring about the delay and the lack of feedback I was not provided with any form of reason. For more than 2 weeks, no correspondence whatsoever, not an email, sms, or call. Complete silence.

I had to personally call some of the service providers appointed by MiWay in order to get them to hand in the necessary assessments in an attempt to expedite the claim. More than once I was told that a manager would return my call before the end of business, needless to say, this never happened. It is truly disappointing that a reputable company like MiWay is unable to process a very simple and straightforward claim in less than two weeks without any justification.

I have also paid a plumber in cash to fix the damages to the pipes in order to have water restored to my house. I submitted the invoices and photographs as requested. Nothing was mentioned about this, I assume that it is fair to say that this expense is for my own pocket.....