No feedback, not covering me for covered items, and no consistency

Disappointing service. I claimed on the 24th of December as I hit a pothole, and it damaged my wheel and blew out a tyre. No feedback received at all. I phoned on Monday (29 Dec), was promised that they will phone me back with an outcome. No one phoned me. I phoned back today, to be told that my claim will only be partially paid? They only want to pay for the tyre replacement, and not the straightening of the wheel, which it clearly says in the cover sheet that I am covered for damage to wheels. Also being informed that alignment is not covered, which is strange since the alignment went out when I hit the pothole.

The strangest thing is, I had another claim in September for also hitting a pothole, but miraculously, they covered the whole claim including alignment and even the topping up of Nitrogen in my tyres, but this time round its not covered. Very inconsistent. I have 4 insurance products with MiWay, and this is making me question the legitimacy of their claims system.