No feedback given

I Was involved in an accident and i submitted my claim with Miway, one of the front wheels was damaged and i had to put put in a spare wheel but what i did was take the spare wheel to the back and take one of the wheels that was at the back to the front so i could have the same kind of wheels at the front for better balance, after the accident my car was drivable and I let the tow truck guy go because i could still drive the car home and take it for assesment myself the next day, i drove the car for less than two kilometres and the car stopped and could not move anymore then i asked a friend to tow me home, in the morning i called a mechanic to come and check the car and he found out that one of the Inner CV joints was damaged and replaced it. a few days later i recieved a mail that my claim has been approved and i must take the car to Renew-it in Sunninghill for assesment which i did, one of the employees at Renew-it assesed the car and i let him know what happened with the wheel and the CV Joint and he advised that i should take it up with the insurance which i did, the lady called Bridget at Miway told me to send pictures of the damaged wheel and the invoice for fixing the CV joint and i sent it to her

A week passed and i didn't get any feedback from her then i sent her the email saying i was still waiting for her feedback and she rep**** with the screenshot from their assesor saying my claim for the wheel have been rejected because the spare wheel was at the back and not at the front, i rep**** to her email and expleined why the spare wheel was at the back and told her that i was still waiting for feedback regading the invoice i sent but she has not repleid till today

A day before i went to collect my car from panel beaters i sent her a mail telling her that i was fetching the car the following day and still she did not give any feedback but she didn't respond. Two days after getting my car i called and demanded to speak to the senior so i can escalate the matter i was put through the lady whom i forgot to ask the name and she promissed me that i will get feedback i two days but its more than five days now i still didn't get any feedback